Privacy Policy

1. Commitment to Privacy

At Rootika (The Biotomy Hub, Ara, Bihar), your privacy and data security are our top priorities. This Privacy Policy outlines what information we collect when you visit our website, complete an order, or contact our support team.

2. Information We Collect

We only collect the essential details needed to fulfill and deliver your hair serum order:

• Contact Details: Name, 10-digit mobile number, and email address (for order confirmation, tracking updates, and delivery notifications).
• Shipping Address: Street address, pin code, district, city, and state to dispatch your package via authorized courier partners (e.g. Delhivery, Bluedart, Xpressbees).
• Transaction Data: Order ID, amount, payment method (Prepaid vs COD), and transaction reference IDs. We never store your credit card, debit card, or UPI PIN details.

3. Payment Security (256-Bit SSL)

All online payments are securely processed through our dedicated payment hub at pay.growthx100.in powered by Razorpay. All transactions are protected by bank-grade 256-bit SSL encryption adhering to strict PCI-DSS Level 1 compliance standards.

4. Use of Personal Information

We use your information strictly to:

• Process, bottle, and fulfill your Rootika Ayurvedic Serum orders.
• Send real-time SMS, WhatsApp, or email tracking notifications when your package is dispatched from our Ara facility.
• Provide customer care and guidance regarding scalp application and results.
• Prevent fraudulent transactions and verify delivery addresses.

5. Third-Party Sharing

We never sell, rent, or trade your personal data. We only share necessary delivery information (recipient name, address, phone number) with verified logistics partners solely for delivering your parcel.

6. Order Cancellations & Inquiries

As per our policy, orders can only be cancelled within 24 hours of placement before courier hand-off. To modify or delete your contact records, contact our Ara office: