Terms & Conditions
Last Updated: November 2026
1. Introduction & Acceptance
Welcome to Rootika (operated under Rootika Healthcare / The Biotomy Hub, Ara, Bihar). By browsing, accessing, or placing an order on rootika.pages.dev or our checkout gateway, you agree to be bound by these Terms and Conditions.
2. Business & Registered Address
Rootika operations, botanical extraction, order preparation, and fulfillment are managed from:
The Biotomy Hub, Ara, Bihar – 802301, India
Contact Helpline: +91 8178433145 (Mon–Sat, 10:00 AM – 7:00 PM IST)
Official Email: support@growthx100.in
3. Strict 24-Hour Order Cancellation Policy
Because Rootika Ayurvedic Hair Serum is produced and bottled in cold-distilled fresh batches, orders move rapidly to packing and third-party courier dispatch. Therefore:
Customers may cancel an order strictly within 24 hours of placement by WhatsApping our team at +91 8178433145 or emailing support@growthx100.in with their Order ID.
Once 24 hours have elapsed or the package has been handed over to our express courier partner with an assigned AWB tracking number, the order cannot be cancelled or recalled.
4. Payments & Centralized Gateway
All online digital payments (UPI, RuPay, Debit/Credit Cards, Net Banking) are securely processed through our centralized payment gateway hub at pay.growthx100.in with end-to-end 256-bit encryption. Cash on Delivery (COD) requires a nominal advance booking fee of ₹39 to confirm shipping intent, with the balance collected by the courier executive at doorstep delivery.
5. 30-Day Money-Back Promise
We stand behind the efficacy of our 100% natural Ayurvedic formula. If regular application over the recommended course does not show visible improvement in hair fall reduction, customers can contact us within 30 days of delivery at +91 8178433145 to initiate a refund consultation.
6. Product Disclaimer
Rootika is formulated using natural botanical herbs (Rosemary, Methi Dana, Curry Leaves, Aloe Vera, Bhringraj). Individual results may vary based on scalp type, genetics, and diet. This product is not intended to diagnose, cure, or prevent clinical diseases. Always perform a 24-hour patch test prior to full application.
7. Contact Information
For questions or assistance regarding your orders or these terms, please contact:
Rootika Customer Support Team
WhatsApp: +91 8178433145
Email: support@growthx100.in
Address: The Biotomy Hub, Ara, Bihar 802301
