Shipping & Cancellation Policy
Last Updated: November 2026 · Handcrafted & Shipped from Ara, Bihar
1. Dispatch Origin & Express Shipping
Every bottle of Rootika Advanced Hair Growth Serum is prepared using authentic cold-distillation techniques and dispatched directly from our registered operations hub:
The Biotomy Hub, Ara, Bihar – 802301, India
Helpline: +91 8178433145 (10:00 AM – 7:00 PM IST, Monday to Saturday)
Email: support@growthx100.in
We provide Free Express Insured Delivery across all serviceable PIN codes in India. Orders are dispatched within 24 business hours of order placement.
2. Strict 24-Hour Order Cancellation Policy
Customers may cancel their order strictly within 24 hours of placement. Once 24 hours have passed or your parcel has been handed over to our express courier partner with an assigned AWB tracking number, the order cannot be cancelled, modified, or recalled.
To request a cancellation within the allowed 24-hour period, please message our support desk immediately via WhatsApp at +91 8178433145 or email support@growthx100.in quoting your Order Reference ID (e.g., RTK-...).
3. Delivery Timelines
Estimated transit times from our Ara, Bihar facility:
- Metro Cities & State Capitals: 3 to 5 business days.
- Rest of India (Tier 2 & Tier 3 Towns): 4 to 6 business days.
- Remote / North-East Regions: 5 to 7 business days.
You can track the real-time movement of your package anytime using our Live Order Tracking Portal.
4. Real-Time Tracking & Courier AWB
As soon as your batch is bottled and scanned into the logistics network, you will receive an SMS and email notification containing your Air Waybill (AWB) number and courier tracking link (Delhivery, BlueDart, Xpressbees, or India Post Speed Post).
You can also track your shipment live on our website at rootika.pages.dev/track-order simply by entering your Order ID, registered phone number, or email.
5. Cash on Delivery (COD) Terms
For COD orders, a nominal confirmation deposit of ₹39 is collected at checkout to confirm authentic order intent and prevent courier return fraud. The remaining balance is payable via Cash or UPI directly to the delivery executive upon package handover.
6. Damaged or Tampered Parcels
Our parcels are packed in tamper-proof security seals. If the external box appears damaged or tampered with at the time of delivery, please do not accept the package or record a quick unboxing video and notify our Ara helpline within 24 hours at +91 8178433145 for a priority free replacement.
